Question 1

What is Cercle?

Accepted Answer

Cercle is a family-organization platform for Quebec caregivers. It groups a family medication copy, appointments, notes, documents, contacts, and links to Quebec resources. It does not manage treatment or replace professional guidance.

Question 2

Is Cercle free?

Accepted Answer

Cercle offers a free plan that includes essential care coordination features. Premium features are available for families with more complex needs.

Question 3

How do I get started with Cercle?

Accepted Answer

It's simple! Create a free account, set up your profile, then create a care circle for your loved one. You can then invite other family members to join the circle and start coordinating care together.

Question 4

How do I change my password?

Accepted Answer

Go to Settings > Security > Change Password. If you forgot your password, click 'Forgot Password' on the login page to receive a reset link by email.

Question 5

Can I use Cercle in both English and French?

Accepted Answer

The core Cercle web experience is available in English and French. You can change language from the menu or settings.

Question 6

What is a care circle?

Accepted Answer

A care circle is a group of people (family, friends, professionals) who participate in caring for a loved one. Each member can have different roles and access levels based on the permissions you grant.

Question 7

How many people can be in a care circle?

Accepted Answer

The Free plan supports up to 3 accepted members per care circle. Premium supports unlimited accepted members. Invite only people who are authorized to access the information in the circle.

Question 8

How do I invite someone to join my care circle?

Accepted Answer

In your dashboard, go to 'Care Circle' > 'Invite Member'. Enter the person's email address and choose their role. They'll receive an email invitation to join the circle.

Question 9

How do I add a new medication?

Accepted Answer

In the Medications section, click 'Add Medication' to keep a family-entered copy of the name, dosage, and schedule. Verify the current prescription. Optional reminders may be delayed or missed and must never determine a dose.

Question 10

Can Cercle remind me about prescription refills?

Accepted Answer

Cercle does not calculate medication inventory or predict refills. You may copy a refill date supplied by the pharmacy into the family record, but you must confirm it directly with the pharmacy.

Question 11

What Quebec programs are available for caregivers?

Accepted Answer

Cercle links to general information about selected Quebec and federal programs. Criteria and names can change; verify eligibility and current details directly with each official program.

Question 12

How do I find a CLSC near me?

Accepted Answer

The Quebec Resources guide links to official public-service information, including CLSCs. Cercle does not operate a location directory; verify the current contact information on the official source.

Question 13

What is Info-Sante 811?

Accepted Answer

Info-Sante 811 is a free telephone service from the Quebec government. Nurses are available 24/7 to answer your non-urgent health questions. Dial 811 to speak with a professional.

Question 14

Is my health data secure?

Accepted Answer

We use provider-managed encryption in transit and at rest, private document storage, and authenticated care-circle access controls. Our privacy policy identifies processing locations and subprocessors, including services operating outside Canada.

Question 15

Who can see my loved one's information?

Accepted Answer

Only accepted members of a care circle can see its shared information, and their role and permissions determine what they may view or change. The primary caregiver manages those permissions.

Question 16

Can I delete my data?

Accepted Answer

You can delete your account from Settings. Access is revoked immediately, the account is anonymized, applicable unshared data is removed, and external-file deletion is queued. Shared care-circle records may remain available to other accepted members, as explained in the Privacy Policy.

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