Question 1

What is Cercle?

Accepted Answer

Cercle is a care coordination platform designed for Quebec families caring for an elderly loved one. It helps you manage medications, coordinate appointments, share information among family members, and access available Quebec resources.

Question 2

Is Cercle free?

Accepted Answer

Cercle offers a free plan that includes essential care coordination features. Premium features are available for families with more complex needs.

Question 3

How do I get started with Cercle?

Accepted Answer

It's simple! Create a free account, set up your profile, then create a care circle for your loved one. You can then invite other family members to join the circle and start coordinating care together.

Question 4

How do I change my password?

Accepted Answer

Go to Settings > Security > Change Password. If you forgot your password, click 'Forgot Password' on the login page to receive a reset link by email.

Question 5

Can I use Cercle in both English and French?

Accepted Answer

Yes! Cercle is fully bilingual. You can change the language at any time using the language selector in the menu or in your settings.

Question 6

What is a care circle?

Accepted Answer

A care circle is a group of people (family, friends, professionals) who participate in caring for a loved one. Each member can have different roles and access levels based on the permissions you grant.

Question 7

How many people can be in a care circle?

Accepted Answer

There's no limit to the number of members in a care circle. You can invite as many family members, friends, or healthcare professionals as needed.

Question 8

How do I invite someone to join my care circle?

Accepted Answer

In your dashboard, go to 'Care Circle' > 'Invite Member'. Enter the person's email address and choose their role. They'll receive an email invitation to join the circle.

Question 9

How do I add a new medication?

Accepted Answer

In the Medications section, click 'Add Medication'. Enter the name, dosage, frequency, and any other relevant information. You can also set up reminders for taking doses.

Question 10

Can Cercle remind me about prescription refills?

Accepted Answer

Yes! Cercle automatically tracks your medication levels and alerts you when it's time to refill a prescription. You can configure how many days in advance you want to be notified.

Question 11

What Quebec programs are available for caregivers?

Accepted Answer

Cercle helps you discover several programs, including: the Caregiver Allowance, the Caregiver Tax Credit, CLSC services, and the Medical Expenses Tax Credit. Our 'Resources' section guides you to access them.

Question 12

How do I find a CLSC near me?

Accepted Answer

In the Resources section, use our CLSC directory. Enter your postal code and we'll show you the nearest CLSCs with their contact information and services offered.

Question 13

What is Info-Sante 811?

Accepted Answer

Info-Sante 811 is a free telephone service from the Quebec government. Nurses are available 24/7 to answer your non-urgent health questions. Dial 811 to speak with a professional.

Question 14

Is my health data secure?

Accepted Answer

We use provider-managed encryption in transit and at rest, private document storage, and authenticated care-circle access controls. Our privacy policy identifies processing locations and subprocessors, including services operating outside Canada.

Question 15

Who can see my loved one's information?

Accepted Answer

Only members you've invited to your care circle can see information, based on the permissions you grant them. You have complete control over who has access to what.

Question 16

Can I delete my data?

Accepted Answer

Yes. You can delete your account and all your data at any time from Settings. In compliance with Quebec laws, your data will be deleted within 30 days of your request.

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